Privacy Policy

1. Who we are

This Privacy Policy applies to the website operated by Precious Paws Aftercare Services (“Precious Paws,” “we,” “us,” or “our”), including www.preciouspawsaftercare.ph.

We provide pet cremation, aquamation, funeral/chapel viewing, and memorial products in Metro Manila. Our branches are:

• Quezon City (main branch): Lot 797 B2B5 Congressional Avenue Extension, Quezon City, Metro Manila
• Las Piñas (pickup center): Lot 13, Blk 1, CAA Rd, Las Piñas, Metro Manila

We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and related issuances of the National Privacy Commission (NPC).

2. Scope

This policy covers information we handle when you:

• Visit or browse our website
• Contact us by phone, Viber, Facebook, Instagram, or other channels we publish
• Inquire about or use our aftercare services and memorial products
• Interact with embedded content on our site (for example, maps or publicly displayed reviews)

This website is informational. We do not operate an online shopping cart or take payments through this site. Orders and service arrangements are handled directly with our team.

3. Information we collect

Depending on how you interact with us, we may collect:

• Contact details — such as your name, phone number, messaging account details, and any other information you choose to share when you reach out
• Service-related information — details needed to arrange aftercare, pickup/return, chapel viewing, or memorial products (for example, pet information, preferred branch, scheduling needs, and delivery instructions)
• Communications — messages, call notes, and correspondence related to your inquiry or service
• Technical / usage data — limited information that may be generated when you visit our website (such as IP address, browser type, device type, pages viewed, and approximate location derived from IP), typically through our hosting provider or third-party tools described below

We do not intentionally collect sensitive personal information beyond what you provide for service arrangements. Please avoid sending unnecessary sensitive details through public social channels.

4. How we collect information

• Directly from you when you call, message, or visit us
• Through social platforms when you interact with our official accounts (Facebook and Instagram)
• Automatically when you browse our website, including via essential hosting cookies or similar technologies and embedded third-party content

5. How we use information

We use personal information to:

• Respond to inquiries and provide guidance
• Arrange and deliver our services (including pickup/return, chapel viewing, cremation or aquamation, and memorial products)
• Confirm schedules, locations, and service details
• Improve our website, communications, and customer experience
• Comply with legal obligations and protect our rights, safety, and property

We do not sell your personal information.

6. Legal bases for processing

Depending on the circumstances, we process personal information based on one or more of the following under Philippine law:

• Your consent, where required
• Performance of a contract or steps taken at your request before entering into a service arrangement
• Our legitimate interests in operating and improving our business and website, provided these do not override your rights
• Compliance with legal obligations

7. Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary for the site to function (for example, security and load balancing managed by our hosting provider).

Third-party embeds and services — such as Google Maps and links to Facebook, Instagram, Viber, or Google Business Profile — may set their own cookies or collect data according to their policies when you interact with them. We do not control those third-party technologies.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work (for example, map embeds).

8. Third-party services

We work with trusted providers to operate our website and digital presence. These may include:

• Website hosting and delivery — to serve and secure this website
• Google services — including Maps embeds and Google Places data used to display public reviews and location information on our site
• Messaging and social platforms — Facebook, Instagram, and Viber, which process information under their own terms when you use those channels to contact us

When you leave our site or use a third-party platform, their privacy policies apply.

9. Sharing of information

We may share personal information only as needed with:

• Service providers who help us operate our website or business (under appropriate confidentiality and purpose limits)
• Professional advisors, or authorities, when required by law or to protect legal rights and safety
• People you ask us to involve in your service arrangements (for example, a family member coordinating pickup)

We do not share personal information for third-party advertising.

10. Retention

We keep personal information only as long as needed for the purposes described in this policy — including responding to inquiries, completing services, maintaining business and service records, resolving disputes, and meeting legal or regulatory requirements — after which we securely delete or anonymize it where feasible.

11. Security

We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure; if we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps as required.

12. Your rights

Under the Data Privacy Act of 2012, you may have the right to:

• Be informed about how your personal information is processed
• Access your personal information we hold
• Object to certain processing, where applicable
• Request erasure or blocking under certain conditions
• Request correction of inaccurate or outdated information
• File a complaint with the National Privacy Commission
• Claim damages for violations of your data privacy rights, subject to applicable law

To exercise these rights, contact us using the details in Section 15. We may need to verify your identity before fulfilling a request.

13. Children

Our services are intended for adults arranging pet aftercare. We do not knowingly collect personal information from children through this website. If you believe a child has provided us personal information, please contact us so we can review and delete it as appropriate.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. We encourage you to review this page periodically. Continued use of our website or services after an update means you acknowledge the revised policy.

15. How to contact us

For privacy questions, requests, or concerns about this policy, please contact us:

• Contact page — both branches with address, phone, Viber, and social links
• Quezon City: 0917 623 6889 / 0961 063 8024 · Viber 0961 063 8024
• Las Piñas: 0916 402 9199 / 0929 596 8496 · Viber 0916 402 9199

You may also reach the National Privacy Commission through privacy.gov.ph for guidance on your data privacy rights.